Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how g63.com ("the Company," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal data of individuals ("you," "your," or "Player") who access or use the g63.com website, mobile platform, and all associated gaming services (collectively, the "Platform").

g63.com is committed to processing your personal data lawfully, fairly, and transparently, in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations ("IRR"), and all applicable issuances of the National Privacy Commission ("NPC") of the Philippines.

By registering an account on g63.com or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.

This Policy should be read together with our Terms & Conditions, which govern your use of the Platform.

2. Data Controller

For the purposes of the Data Privacy Act of 2012, g63.com is the personal information controller ("PIC") in respect of the personal data collected through the Platform. As PIC, g63.com determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable law.

g63.com has appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Policy and applicable data privacy laws. Contact details for the DPO are provided in Section 16 of this Policy.

3. Personal Data We Collect

g63.com collects the following categories of personal data from players and Platform users:

3.1 Identity Data

• Full legal name as it appears on a government-issued ID
• Date of birth
• Gender
• Nationality
• Government-issued ID number (e.g., PhilSys National ID, passport, driver's licence)
• Photograph or selfie (for identity verification purposes)

3.2 Contact Data

• Residential address (including barangay, city/municipality, province, and postal code)
• Email address
• Mobile phone number

3.3 Account Data

• Username and encrypted password
• Account registration date and time
• Account status and verification level
• Communication preferences

3.4 Financial Data

• GCash or PayMaya account number (registered mobile number)
• Bank account details (account name, account number, bank name) for withdrawal processing
• Debit card details (card number masked, expiry date) where applicable
• Transaction history (deposits, withdrawals, wagers, winnings, bonuses)

3.5 Gaming Data

• Game session history, including games played, wager amounts, outcomes, and session duration
• Bonus and promotion usage history
• Responsible gaming settings and self-exclusion records

3.6 Technical Data

• IP address and geolocation data
• Device type, operating system, and browser information
• Unique device identifiers
• Login timestamps and session logs
• Cookie identifiers and similar tracking data (see Section 11)

3.7 Communications Data

• Records of communications between you and g63.com customer support, including live chat transcripts, email correspondence, and support ticket records
• Survey responses and feedback submitted through the Platform

4. How We Collect Your Data

g63.com collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies.
• Third-party sources: Identity and address verification data obtained from third-party KYC and anti-money laundering (AML) service providers; payment confirmation data from payment processors such as GCash, PayMaya, and Philippine banks; fraud prevention data from third-party risk management providers.
• Regulatory sources: Data received from PAGCOR or other regulatory authorities in connection with compliance obligations, including self-exclusion register data.

5. How We Use Your Personal Data

g63.com processes your personal data for the following purposes:

• To create, manage, and maintain your g63.com player account.
• To verify your identity and age (21+) in compliance with PAGCOR regulations and applicable Philippine law.
• To process deposits, withdrawals, and other financial transactions.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities.
• To comply with our legal and regulatory obligations, including AML/CTF reporting requirements and PAGCOR compliance obligations.
• To provide customer support and respond to your enquiries and complaints.
• To administer bonuses, promotions, and loyalty programmes.
• To personalise your gaming experience and display relevant content and offers on the Platform.
• To send you transactional communications (e.g., deposit confirmations, withdrawal notifications, account security alerts).
• To send you marketing communications about g63.com promotions and new games, where you have provided consent or where we have a legitimate interest to do so.
• To monitor and enforce responsible gaming obligations, including the administration of deposit limits, cooling-off periods, and self-exclusion requests.
• To analyse Platform usage and improve our services, user experience, and game offerings.
• To maintain the security and integrity of the Platform.

6. Legal Basis for Processing

Under the Data Privacy Act of 2012, g63.com processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you (the Terms & Conditions), including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable laws and regulations, including PAGCOR licensing conditions, AML/CTF obligations, and NPC requirements.
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, Platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including the sending of direct marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Data Sharing and Disclosure

g63.com does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

7.1 Service Providers

Third-party companies that provide services on our behalf, including identity verification and KYC providers, payment processors (GCash, PayMaya, and Philippine banking partners), fraud prevention and AML screening providers, cloud hosting and infrastructure providers, customer support platform providers, and analytics service providers. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data privacy law.

7.2 Regulatory and Law Enforcement Authorities

PAGCOR and other Philippine government agencies, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), law enforcement agencies, and courts of competent jurisdiction, where disclosure is required by law, court order, or regulatory directive.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of g63.com's business, your personal data may be transferred to the acquiring entity as part of the transaction, subject to the same privacy protections described in this Policy. You will be notified of any such transfer and any material changes to the processing of your data.

7.4 With Your Consent

We may share your personal data with other third parties where you have provided your explicit consent to such sharing.

8. International Data Transfers

Some of g63.com's service providers and technology partners may be located outside the Philippines. Where your personal data is transferred to a country that does not provide an equivalent level of data protection to that afforded under Philippine law, g63.com will implement appropriate safeguards to protect your data, including:

• Entering into data processing agreements that incorporate standard contractual clauses approved by the National Privacy Commission.
• Ensuring that the recipient country has been assessed as providing adequate data protection standards.
• Obtaining your explicit consent to the transfer where required by applicable law.

By using the Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described above.

9. Data Retention

g63.com retains your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and PAGCOR regulations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and AML obligations.
• Financial transaction data: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act (Republic Act No. 9160, as amended) and PAGCOR regulations.
• Gaming session data: Retained for a minimum of three (3) years from the date of the session.
• Customer support communications: Retained for a minimum of two (2) years from the date of the last communication.
• Self-exclusion records: Retained for the duration of the exclusion period and for a minimum of five (5) years thereafter.
• Technical and log data: Retained for a maximum of twelve (12) months, unless required for longer periods for security or legal purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted, destroyed, or anonymised in accordance with g63.com's data disposal procedures.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by g63.com:

• Right to be informed: You have the right to be informed of how your personal data is being collected and processed, as set out in this Policy.
• Right of access: You have the right to request a copy of the personal data g63.com holds about you, together with information about how it is being processed.
• Right to rectification: You have the right to request the correction of inaccurate or incomplete personal data held about you.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that g63.com has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact our Data Protection Officer using the contact details provided in Section 16. We will respond to all verified requests within fifteen (15) business days of receipt, in accordance with NPC guidelines. We may require you to verify your identity before processing your request.

11. Cookies and Tracking Technologies

g63.com uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support security functions. The following types of cookies are used:

11.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting Platform functionality.

11.2 Performance and Analytics Cookies

These cookies collect anonymised information about how players use the Platform, including which pages are visited most frequently and how players navigate between pages. This data helps us improve the Platform's performance and user experience.

11.3 Functional Cookies

These cookies allow the Platform to remember your preferences and settings, such as your preferred language, display settings, and responsible gaming configurations.

11.4 Managing Cookies

You may control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled through browser settings without impacting your ability to use the Platform.

12. Children's Privacy

g63.com is strictly intended for individuals who are at least 21 years of age, in accordance with PAGCOR regulations governing online gaming in the Philippines. g63.com does not knowingly collect personal data from individuals under the age of 21.

If g63.com becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all associated data will be deleted, and any deposits will be returned to the payment source. If you believe that a minor has registered on the Platform, please contact our support team immediately.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms.

13. Security Measures

g63.com implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• AES-256 encryption for sensitive data stored in our databases, including passwords and financial information.
• Multi-factor authentication options for player accounts.
• Regular security audits, vulnerability assessments, and penetration testing conducted by independent security specialists.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Comprehensive staff training on data privacy and information security obligations.
• Incident response procedures for the detection, containment, and reporting of personal data breaches.
• Secure data disposal procedures for the destruction of personal data upon expiry of retention periods.

While g63.com takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the security of your own account credentials and for notifying g63.com immediately of any suspected unauthorised access to your account.

14. Third-Party Links

The Platform may contain references to third-party services, including payment providers such as GCash and PayMaya. When you access third-party services, you leave the g63.com Platform and your use of those services is governed by the privacy policies of the respective third parties. g63.com is not responsible for the privacy practices or content of third-party services and encourages you to review the privacy policies of any third-party service you use in connection with your g63.com account.

15. Updates to This Privacy Policy

g63.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes to this Policy will be communicated to registered players via email to the address on file and through a prominent notice on the Platform, at least seven (7) days prior to the effective date of the changes, except where immediate amendment is required by law.

The date of the most recent update is displayed at the top of this Policy. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how g63.com protects your personal data.

16. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by g63.com, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated: