Frequently Asked
Questions

You must be at least 21 years old to register and play at g63.com. This is a strict requirement under PAGCOR regulations governing online gaming in the Philippines. We verify the age of every player during the KYC (Know Your Customer) process. Accounts found to belong to individuals under 21 will be immediately suspended and any deposits returned.

To complete KYC verification at g63.com, you will need to submit:

• A valid government-issued photo ID (passport, SSS ID, PhilSys National ID, driver's licence, or PRC ID)
• A selfie holding your ID
• Proof of address (utility bill, bank statement, or barangay certificate dated within the last 3 months)

KYC verification is typically completed within 24–48 hours. You will receive an email notification once your account is fully verified.

No. Each player is permitted to hold only one g63.com account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances. If you have forgotten your login credentials, use the "Forgot Password" function on the login page rather than creating a new account.

Visit the g63.com Login page and click "Forgot Password." Enter your registered email address and you will receive a password reset link within a few minutes. If you do not receive the email, check your spam or junk folder. For further assistance, contact our 24/7 support team at [email protected]

g63.com supports the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit card (Visa/Mastercard debit linked to a Philippine bank account)

All transactions are processed in Philippine Peso (₱). Please note that credit card deposits and cryptocurrency are not accepted on g63.com.

The minimum deposit at g63.com is ₱100 for GCash and PayMaya transactions. For bank transfers, the minimum deposit is ₱500. There is no maximum deposit limit for verified accounts, though individual payment providers may impose their own transaction limits.

Withdrawal processing times at g63.com are as follows:

• GCash / PayMaya: 15–30 minutes after approval
• Bank transfer: 1–3 business days depending on your bank

All withdrawals are subject to a security review. Withdrawals to accounts that have not completed KYC verification may be delayed. The minimum withdrawal amount is ₱200.

g63.com does not charge any fees for deposits or withdrawals. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees. We recommend checking with your payment provider for their current fee schedule. g63.com is not responsible for fees charged by third-party payment processors.

g63.com offers a wide selection of games including:

• Slots: 1,000+ titles from leading providers, including Crazy 777 and other fan favourites
• Live dealer games: Baccarat, blackjack, roulette, and sic bo with real Filipino-speaking dealers
• Bingo: Multiple bingo rooms with different ticket prices and jackpot sizes
• Table games: Classic casino table games in RNG format

Browse the full selection in our game lobby.

Yes — g63.com is fully optimised for mobile play on both Android and iOS devices. No app download is required. Simply open your phone's browser, visit g63.com, and log in to access the full game library. The mobile interface automatically adjusts to your screen size for a smooth, comfortable experience whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines.

Crazy 777 is one of g63.com's most popular slot titles — a classic fruit-machine style game with a modern twist, featuring triple-seven jackpot combinations and bonus multipliers. To play, visit the Crazy 777 page, select your bet size, and spin the reels. The game is available on both desktop and mobile with no download required.

g63.com offers a welcome bonus for new players on their first deposit. The exact bonus amount and terms are displayed on the promotions page within your account after registration. All bonuses are subject to wagering requirements — please read the full bonus terms before claiming. Bonuses are credited in Philippine Peso (₱) and are available to verified accounts only.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Wagering requirements vary by promotion — always check the specific terms for each offer.

No — bonus funds cannot be withdrawn directly. You must first meet the wagering requirements associated with the bonus. Once the wagering requirement is fulfilled, the bonus converts to real cash that can be withdrawn. Your account balance will clearly show your real-money balance and bonus balance separately so you always know where you stand.

Yes. g63.com operates within the regulatory framework of PAGCOR (Philippine Amusement and Gaming Corporation), the government body responsible for licensing and regulating online gaming in the Philippines. All player data is protected using industry-standard SSL encryption. Financial transactions are processed through regulated Philippine payment channels including GCash, PayMaya, and licensed local banks.

g63.com takes data privacy seriously and complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173). Your personal information is stored on secure, encrypted servers and is never sold to third parties. We collect only the data necessary to operate your account and comply with PAGCOR's KYC requirements. For full details, please read our Privacy Policy.

g63.com provides a full suite of responsible gaming tools available to all players through their account settings:

• Deposit limits (daily, weekly, monthly)
• Loss limits (daily, weekly, monthly)
• Session time limits with automatic logout
• Reality check pop-up reminders
• Cooling-off periods (24 hours, 7 days, or 30 days)
• Self-exclusion (6 months, 1 year, 3 years, or permanent)

Visit our Responsible Gaming page for full details on how to activate each tool.

To request self-exclusion, log in to your g63.com account, go to Account Settings, and select the "Responsible Gaming" tab. Choose your preferred self-exclusion period (6 months, 1 year, 3 years, or permanent). Alternatively, contact our support team at [email protected] for urgent self-exclusion requests — these are processed within 24 hours. Self-exclusion periods cannot be shortened once activated. Gambling is addictive. Know when to stop.

If you or someone you know needs help with problem gambling, the following resources are available in the Philippines:

• NCMH Crisis Hotline: 1553 (toll-free, 24/7)
• PAGCOR Responsible Gaming Programme: operates a national self-exclusion register across all licensed gaming venues
• Gamblers Anonymous Philippines: regular meetings in Manila, Cebu, and Davao

You can also visit our Responsible Gaming page for more information and self-assessment tools.